Contact · we read everything
Say hi. A real person replies within a day.
Question about an order, a brewing problem you can’t crack, a complaint about the site — all welcome. Email is fastest if you’d rather skip the form.
Or send a message.
Things people ask first.
How long until I hear back?
A real person replies within one business day, often within an hour. We're a small team and we read everything ourselves.
Do you do wholesale?
Yes — for cafés, roasters, and shops carrying starter coffee gear. Pick 'Wholesale' in the form below and tell us a bit about your space; we'll send a price list.
Can I return something I bought?
30-day no-questions returns on anything you can repack. We'll send you a prepaid label.